On the 21st of November 2007 i was a fool. Well, even more of a fool than normal. I purchased an iPhone. When the little beauty arrived the next day my foolishness felt like genius, i was holding what looked like the most beautiful piece of kit i have come across. It glinted, it sparkled, it rocked my tiny world. Off i went to work for a day of merryness and anticipation as to when i could return to hold this unit of wonder again, it couldn’t be soon enough. I get home, charge her up and play around until the night draws in. Awesome.
I did everything i could possibily want and decided to go to bed with my new found friend – had a play on the YouTube application for 5 minutes and then WHAM, “FUDGE YOU RICHL – I’VE CRASHED. YOU TIT”. Frantically i booted my good old PC and searched t’internet for how to reset the piece of crud, found! Rebooted! Sorted! Or so i thought. Morning rolls around. 9.30am. NINE FREAKING THIRTY?! What happened to you waking me up you twatty sodding iPhone? Hello? ANSWER ME! You can’t. You’ve crashed. Reboot. Go to work. Late. This continues over the next few days and on the weekend i have major problems, it crashes as soon as it turns on – cannot even enter my PIN code to get in. After 14 (yes, i counted) attempts i got in and managed to reset it to factory defaults. It worked! For 3 hours. Then tried “restoring” via iTunes and same problems. Even tried calling Apple, in so many words they told me “its ballsed”. So i look into my options.
I can either return it for repair/replacement or return it under the 14day returns period the O2 store has and get everything back. This black brick has angered me to the point i just don’t want to look in its eyes again – she’s going back for ever. The end? P*ss off.After several days of arguing O2 admit that they have received my iPhone (even though i paid for Royal Mail Special Delivery and my tracking number shows it was delivered days and days ago), things go through (with me chasing it every few days to ensure its being cancelled without issue) and i get my “first bill” for £36 as it was ”produced before i returned the phone and they couldn’t possibily amend it”. 2 and a bit weeks later i find a refund for the iPhone on my credit card – minus the shipping. Knobs.Keep in mind all this time i am chasing it with many different people/departments and am told everything is fine and i will receive my “final bill” which will be nothing apart from a refund for the line rental i didn’t use but was charged for in my “first bill” which is fine.
This morning i get an email stating my “final bill” is now ready. Its £582. I’m not going to write that again in capitals as i assume you understand my anger.TBC…
You should never buy a product when it’s first released, wait a bit longer for the second or even third generation model to come out, by then they would have worked all the bugs out and you even get extras like expanded memory, better battery life and so on.
I realise that, it was one of many random impulse buy’s! Also – to be fair, i know plenty of people with the original 4/8GB iPhone’s that have been more than happy with them. The 3G iPhone is coming out shortly so i’ll no doubt be making another impulse buy soon enough…
Stay classy Joe, and thanks for stopping by.